A Focus on Global Growth and Client Success
The 2024 Delta Data Client Conference wrapped up last week in Miami, FL, giving attendees a glimpse of what’s ahead for both Delta Data and the investment fund industry as a whole. This year’s event was packed with insightful presentations, engaging breakout sessions, and valuable networking opportunities. While connecting with clients and industry partners, key themes consistently emerged:
Global Expansion: A Strategic Leap Forward
Delta Data’s commitment to supporting clients wherever they operate is no longer a whisper; it’s a roar. The conference made it abundantly clear that the company is aggressively expanding its reach beyond US borders, with Canada and Europe as initial targets.
This ambitious strategy involves adapting existing solutions to international standards and actively seeking new product offerings to accommodate new markets. The emphasis, however, was reassuring: this global expansion won’t come at the expense of current US clients and their needs.
Product Innovation and a Robust Roadmap
The conference showcased significant upgrades and additions to Delta Data’s product suite. From enhancements to Trade Management and Fee Management solutions to a new, automated Counterparty Management workflow, the focus was on improving efficiency and reducing operational complexities.
A comprehensive product roadmap was unveiled, offering clients clear visibility into future developments and planned enhancements. The successful migration to the Azure cloud platform was also a highlight, promising improved stability and performance.
Next-Generation Counterparty Management: Streamlining collaboration
A game-changer unveiled at the conference was the new Counterparty Management workflow capabilities. This innovative solution automates many manual processes, significantly streamlining collaboration and the exchange of documents.
The new capabilities improve efficiency in processes related to managing counterparties—including onboarding, offboarding, document management, contract amendments, and annual reviews—by centralizing these workflows within a single tool.
AI-Driven Innovations: Enhancing Efficiency and Client Value
In an initiative that reflects Delta Data’s commitment to pioneering technology-driven efficiencies that bring measurable value to clients, the Delta Data team discussed strategic implementation of Artificial Intelligence (AI) to optimize internal processes and enhance client service.
With an initial focus on internal applications, attendees heard how Delta Data aims to thoughtfully and deliberately introduce AI technology into operations before extending these capabilities directly to clients, as the AI team actively explores additional use cases across various solutions.
Data Reigns Supreme: Data Management and DaaS Take Center Stage
Delta Data highlighted the crucial role of robust Data Management and its Data as a Service (DaaS) offering. Presentations emphasized the accuracy, timeliness, and comprehensive nature of these solutions, showcasing their ability to aggregate, cleanse, and distribute critical data efficiently. 
Future plans include closer integration with MFIX and the strategic use of AI to enhance backend processes, promising further improvements in accuracy and speed.
Client-Centric Approach: Elevating Service and Relationship Management
Throughout the conference, Delta Data repeatedly underscored its commitment to client success. This commitment manifested in several key areas: the launch and continued development of a user-friendly Client Portal providing greater transparency and control over support tickets, the improvement of response times, and a focus on proactive communication.
Survey results showed an increase in client satisfaction across service, value, and risk, demonstrating the effectiveness of Delta Data’s client-centric strategies.
Industry Updates from ICI and DTCC
Representatives from the Investment Company Institute (ICI) and the Depository Trust and Clearing Corporation (DTCC) were featured in engaging sessions surrounding their latest initiatives and fund industry news.
Erica Richardson, ICI’s Chief Strategic Communications Officer, was on hand to provide industry insights, while Jeff Naylor, Chief of Industry, ICI, updated attendees on the 2023 Money Market Fund reform, the 2023 Fund Names rule, and the proposed Joint Data Standards under the Financial Data Transparency Act.
DTCC Senior Director Karin Billias joined the conference to discuss mutual fund industry trends, including fund consolidation, workforce turnover, ETF conversions, interval funds, retirement income, and digital assets, highlighting the growing market size and tokenized fund use cases.
The Delta Data Client Conference offered a compelling glimpse into the company’s ambitious plans for the future. Its focus on global expansion, product innovation, client service excellence, and data-driven solutions positions it for continued success in the dynamic world of investment fund operations.
Contact us to learn more about how Delta Data solutions are helping Asset Managers and Fund Distributors drive efficiency and mitigate risk in this era of technological innovation.